By the hour, with overnight travel

• Airline ticket(s) and/or automobile charges
  
  • Air
    We'll give you a copy of the airline ticket showing what we spent and bill you for that amount.
  • Private automobile usage
    We'll bill you from office door to office door at a rate of 34 cents per mile + gas. (Yesssssssss we know about the IRS, but we also know about automobile depreciation and this is what we pay directly to our folks).
  • Rental car
    We'll give you a copy of the rental bill and the gasoline receipts and bill you for them.
  • Tolls, parking, etc.
    Yes, we'll bill you for these, too. We'll provide a receipt when possible or when an amount over $10.00 is involved.
• Lodging
  Let us begin by saying that we DO NOT stay in roachy dumps--we will select the hotel. It will be neither a super-luxurious nor a low-end, questionable place. For example, any Mariott property nearby or enroute is considered OK; any Wyndham property is OK; etc. Traveling with computer equipment and luggage can be real fun, so if we have to tip the bell hop, yes, we'll pass that on to you--usually without a receipt, but always an amount that is reasonable for the amount of work we required of the bell hop.
• Meals
  As with lodging, we DO NOT eat in greasy spoon joints where the roaches go. We won't bill you outrageous amounts, either...just reasonable restaurant rates which will include tips at a 15% rate. We'll provide a receipt copy for what we bill you, too.
• Laundry
  If we stay over 7 days, laundry becomes necessary. You guessed it. We'll provide you a receipt copy and bill you for it.
• Miscellaneous
  In rare cases, there are other charges that are a direct result of being out of town, these will also be added to your bill.

Other Terms/Conditions

These are things that, unfortunately, we are compelled to say. Mostly, they deal with payment issues that sometimes arise, but there are a couple of exceptions, so be sure to check them out.

• Past-Due Accounts

  Accounts which have negotiated invoice-payment, but which are delinquent will NOT receive further maintenance or assistance until the account is paid in full. Such invoice-payment accounts shall be considered delinquent when 14 days have passed since the last bill was rendered, and payment in full has not been received by IHS.

  Customers who have not paid for their last maintenance call which was more than 14 days before will NOT receive further maintenance or assistance until the account is paid in full.

  There will be absolutely NO EXCEPTIONS to this rule.

• Personalized Contracts

  This website is intended as a general statement of our billing structure, product offerings, etc. Contracts which have been negotiated with any entity shall override this website in all dealings covered by the contract between IHS, Incorporated, and said entity without exception.

• Products/Services Not In A Personalized Contract

  The above statement notwithstanding, if IHS offers products and/or services to said entity which are not covered in the contract negotiated between IHS and said entity, and said entity agrees to receive said products and/or services, even though they are not covered in the contract between IHS and said entity, the pricing and details shown on this website shall then be considered as an addendum to the contract between IHS and said entity.

• Pre-payment May Be Required

  IHS may, at its discretion, require you to pay ahead for any products and/or services offered. When this is the case, you may use PayPal and your credit card to prepay an amount which IHS requests. Said amount is not to be construed as payment in full except when IHS so-notifies you in writing. Should IHS see that the amount collected is too much, we will refund the overcharged amount to you via the same channel you used to make the payment. On the other hand, unless IHS has said that the collected amount is to be payment in full, the amount requested may or may not cover the full amount required and should be considered only as an initial good-faith estimate of the expense involved. If we see that we were incorrect and have undercharged you, IHS will notify you as soon as we understand this to be the case and give you an updated estimate on the full amount which will be required so that you may reconsider what you want to do. Even in this event, IHS may or may not elect to refund any or all of the prepayment collected funds and this decision is solely at the discretion of IHS.

• eMail Is Valid and Legal. Verbal orders are not.

  If IHS offers products and/or services to any entity, whether there is a personalized contract previously negotiated between IHS and said entity or not, and said entity agrees in writing, which shall always include (but not be limited to) eMail communications, to receive the offered products and/or services, this agreement shall obligate said entity to make payment in full to IHS for the product and/or services consequently rendered by IHS.

  In light of the speed with which email gives us all a written record, verbal orders for products and/or services will simply not be accepted. This protects both us and you. In fact, if we have any doubts about an order, we will call you to verify the order ahead of time.

Contact Us About Maintenance

Use the form below to email an inquiry to us. Tell us what you are interested in doing--give us the pertinent details. We will get with you as quickly as possible to discuss your needs.

Go to our Contact-us page and do just that: contact us.